By accessing our website and placing an order, you agree to be bound by these Terms and Conditions:
Orders and Payment
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order. Prices are in GBP and include VAT where applicable. Payment must be received before your order is dispatched.
Shipping and Delivery
We aim to process and dispatch orders within 1-2 business days. Delivery times may vary depending on your location. Please see our Shipping Policy for more details.
Returns and Refunds
If you are not satisfied with your purchase, please contact us within 30 days of receipt. Items must be unused and in their original packaging. Refunds will be processed within 14 days of receiving the returned item. Please see our Returns Policy for more details.
Product Information
We strive to ensure all product descriptions and images are accurate. However, slight variations in colour and appearance may occur. All candles, diffusers and wax melts should be used according to the safety instructions provided.
Limitation of Liability
Charmante New Forest shall not be liable for any indirect or consequential loss arising from the use of our products.
Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page.
